BlueCORE Service Coordination

The Project Structure

 

The Project Structure

The Service Coordination phase involves:

  • Ability to contact professionals at the service desk over a dedicated phone line or email
  • Instant response to incoming requests over the phone, via email or through remote service
  • Registration of an incoming request
  • Creation of a trouble ticket with a service number

The result of the Service Coordination phase is:

  • You get instant service 24/7/365
  • Problems will be solved instantly if possible over the phone